Our support team is based in Melbourne, Australia. Our business hours are Monday to Friday 08h30 – 17h00 Australian Eastern Standard Time (AEST). We will respond to your enquiry as soon as possible. For urgent enquiries, please call us on (+61) 3 9708 2999.
By providing the serial number of the barbecue from the outset, we can investigate your appliance’s service history to provide you with the best possible advice. We offer real-time support during business hours, diagnosing solutions and shipping spare parts within 24 hours.