Our support team is based in Melbourne, Australia. Our business hours are Monday to Friday 08h30 – 17h00 Australian Eastern Standard Time (AEST). We will respond to your enquiry as soon as possible. For urgent enquiries, please call us on (+61) 3 9708 2999.

By providing the serial number of the barbecue from the outset, we can investigate your appliance’s service history to provide you with the best possible advice. We offer real-time support during business hours, diagnosing solutions and shipping spare parts within 24 hours.

  • Before submitting a support request it may be useful to read our Frequently Asked Questions, especially if outside of business hours.
  • Where do I find the model and serial number? Click here for a visual guide.

    The model and serial number is located inside the control box housing for barbecues manufactured July 2012 and earlier. For barbecues manufactured from August 2012 on, the model and serial number will be displayed on the outside cover of the control box housing.

  • Drop files here or
    Accepted file types: jpg, jpeg, png, pdf.
    You can attach up to three (3) photos.