How do I switch the barbecue on and off?
Press the START/STOP button and hold for 6 seconds. Press and hold for 3 seconds at any time to stop the cooking cycle.
Why do I have to hold the button for six seconds?
This safety feature prevents the appliance from being turned on casually or accidentally.
The barbecue is getting hot, but the light is still flashing red?
During regular operation, a flashing red light indicates the pre-heat cycle is engaged. This sterilisation procedure kills any bacteria on the cooking surface. The faster the light flashes, the closer the cooktop is to reaching the pre-set cooking temperature.
How long do I have to wait before I can start cooking?
The cooktop is ready to cook when the START/STOP indicator light turns green, which usually takes 3-7 minutes. If the appliance is already hot from previous use, the light will turn green much faster.
For how long does the barbecue stay on?
The cooking cycle is approximately 20 minutes and starts when the START/STOP light turns green. The appliance will turn off automatically at the end of this 20-minute cycle. You may also stop the cooking cycle at any time by pressing and holding the START/STOP button for at least 3 seconds.
The barbecue is flashing green and red and is not heating?
If the START/STOP button flashes green and red, an error has occurred, and the appliance has entered diagnostics mode. Consult the Troubleshooting chapter of your cooktop Installation and User Manual available here, or contact Support via +61 3 9708 2999 or support@dachristie.com and quote the unit serial number to identify and resolve the issue.
Where do I find the serial number?
On the control box underneath the appliance.
How do I access the cabinet and underside of the barbecue appliance?
Caution: For authorised personnel only!
We supply a standard key set with every barbecue cabinet and access door, which you will need to unlock the door. You can order replacement keys from us. If the key and/or lock has been customised or changed, please consult the barbecue facility owner.
The barbecue is not working. What should I do? How do I report a fault?
First, follow the fault diagnostic steps in the Troubleshooting chapter of your product Installation and User Manual available on https://dachristie.com/documents/. If the problem persists contact Christie Support via +61 3 9708 2999 or email support@dachristie.com and quote the appliance serial number for assistance. Do not undertake warranty repairs without prior authorisation from Christie.
How often should the barbecue be cleaned?
Cleaning frequency depends on use. Clean barbecues daily in high demand areas and during peak times, weekly or fortnightly if used infrequently. For more information on cleaning your communal barbecues, download our Cleaning Factsheet here
What do I use to clean the cooktop?
Use only non-toxic cleaning products with a neutral pH between 6 and 9 to clean Christie barbecue appliances. Caustic (acidic or alkaline) products may leave a toxic residue on the cooking surface, damage the electronic components and facia labels, and void the Product Warranty. They may also drastically reduce the life expectancy of the appliance. You can buy a pH-neutral food-grade cleaning solution from Christie. Contact us via +61 3 9708 2999 or email sales@dachristie.com for more information.
How often should the waste container be emptied and cleaned?
Empty the waste container regularly. Do not allow the waste container to overflow into the interior of the barbecue cabinet. Dispose of all fats and oils in accordance with local regulations. Do not dispose of it on the ground, as this will create a health and safety hazard. Download our Cleaning Factsheet from https://dachristie.com/documents/
What is the power rating of the electric barbecue cooktop?
15 Ampere, 3.5kW element.
We want to build a custom cabinet. Can we install a Christie cooktop into it?
Yes, you can. Our electric and gas barbecue cooktops are plug-in, self-contained cooking appliances. Their convenient drop-in design means you can build your barbecue structure to relevant standards using your chosen materials. We also offer a range of useful accessories, including stainless-steel benchtops, access doors, and Brick-in Bench Kits. Visit https://dachristie.com/barbecues/built-in-barbecues for more information.
How often should the barbecue be serviced?
To ensure your Christie barbecue’s lasting safety, reliability, and energy efficiency, we recommend that a qualified person inspect and service it at least every 12 months. We describe the servicing procedure in our Technical Service Manual, available from Christie Support via +61 3 9708 2999 or email support@dachristie.com
Does Christie sell barbecue hoods or safety lids?
Yes, we do. The Christie Barbecue Hood has benefits beyond protecting the hotplate from dirt. Sturdy and durable, we designed it specifically to complement the functionality and performance of our CC2 cooktops. Click here to download the Brochure
Can Christie recommend a service technician?
We maintain a list of suitably qualified and trained technicians in most regions. Please contact Christie Support via +61 3 9708 2999 or email support@dachristie.com for details.
I have a gas cooktop and can hear a ticking noise inside the barbecue!
This ticking sound is the spark electrode igniting the gas burner. Depending on food load and cooktop temperature, this may happen a few times at the beginning of the cooking cycle and in various intervals throughout the cycle. If the noise continues throughout the cooking cycle, it may indicate a fault. Contact Christie Support via + 61 3 9708 2999 or email support@dachristie.com.
